Technological development of the IT industry

Such systems will be able to provide detailed information at the booking point and facilitate a timely sales process as much as possible.There are 3 most important advantages of CRS booking systems.Number one is speed.Previously, customers had to call the hotel, wait for the manager to pick out a room, pay for the booking guarantee, and receive documents by e-mail. Innovative tour operators resolved this issue through correspondence, but tourists still had to wait several weeks.Booking a hotel online providescustomerswith a guarantee of their stay in a few minutes. It is enough to fill out the form on the website, send an application and confirmation will appear immediately. The online booking system will send all the documents the traveler needs by e-mail (Soler, 2020).The hotel will know the date of arrival and personal data will be able to select staff who speak the language of the tourist and prepare everything for a comfortable stay. The second one is no language barrier. No no need to look for a Russian-speaking manager or try to explain in English to someone who doesn't understand what exactly needs to be achieved. In the online booking system, the tourist may only be asked to enter their data in English, but this will be in addition to the dialogue box in Russian. Online booking is also available for those who speak only their native language. The only task is to transfer the first and last name from your documents to the form so that there are no mistakes. The third one is available at any time of the day. People do not always have time to book a room during business hours. The difference in time zones and the need for urgent reservations make the online form the most convenient (Soler, 2020). At any time of the day or night, regardless of time zones, the tourist simply fills out the form, the electronic system itself checks the availability of the guestrooms and enters the data. The hotel manager during working hours monitors the availability of rooms and enters the data into the system. When checking in or booking, the data is automatically entered into the database, double booking is excluded.ConclusionIn conclusion, this research aims to analyze the role of information technologies in the development of the hotel business as well asto determine a structure of «information technologies». This goal was achieved by deep research of various articles about the hotel business, statistics, information, graphs, and various websites. Many books and newspapers were also used to study the development of information technologies.The information presented in this essay can be useful to a significant number of people, for example, students who are just starting to study the hotel business and have not yet fully delved into this industry. In addition, this information may be of interest to novice businessmen to befor self-development and self-realization of many projects. The first part of this essay contains information about the classification of information systems and technologies used at hotels. The second part describes the functional features of information systems. It becomes clear how the automation of the hotel business also helps to improve the speed and quality of the work of the hotel. The third part contains information about hotel booking systems. The analysis of this part helped to understand how important it is to use CRS booking systems.The essay does not engage with detailed information about the emergence of information technologies in the hotel business, and this essay does not provide examples of hotels that use more of these or other new information technologies. It does not provide statistics on the increased need for information technologies. Consequently, further research on this subject could include more analysis of examples of new technologies and the exact ways to develop them, deeper into the history, and explore the statistics on the use of information technologies since their inception.BibliographyВасилькевич Т. Ю., 2017.Перспективы развития современных инновационных технологий в туризме [online] Availableat: < https://cyberleninka.ru/article/n/perspektivy-razvitiya-sovremennyh-informatsionnyh-tehnologiy-v-turizme>.Есаулова С.П., 2010. Информационные технологии туристской индустрии[book] [Accessed 25 February].Giri Jogaratham, 2005.A study of hotel information technology applications[online]Available at: [Accessed15 February].Hotelier.pro [online] Available at:< https://hotelier.pro/management/item/informatsionnye-tekhnologii-v-gostinichnom-biznese/ >.[Accessed 20February].proHotel [online] Available at: < https://prohotel.ru/article-7970/0/>.[Accessed10 February].Rata news [online] Available at: < www.ratnews.ru >.[Accessed1 December].Serkan Betran, 2011.An application on the relation of managerial control and information technology in hotels[online] Available at: [accessed 21 November].Soler, M., 2020. Technology in Hospitality, Evolution, Innovation, and Guests.[online]Availableat https://www.hospitalitynet.org/opinion/4102024.html [accessed 21 November].Walker,J.R.,2013. Introduction to Hospitality. 6th ed.[book] [Accessed15 February].Appendix 1«The impact of information technology on the tourism industry» (M.A. Morozov)Appendix 2«Benefits of using CRS booking systems»